Digital banking is seeing fast transformation thanks to AI and machine learning.
But how much of technology is driving the change?
It is a time when people have acquainted with Amazon-like experience in banking where transactions are swift and efficient with only a few touches on the screen. Convenience has become the utmost motivator for any and all services, and digital banking brings that to our fingertips - much in contrary to the queues and paper-based formalities of a traditional bank. Every individual is a consumer of that convenience that the internet makes possible for us, and almost every sector is switching up their digital game to be in the race, if not ahead of the competition.
Banking is no exception to the proverbial change.
There was a time when the traditional methods of high-street banking were considered to be the epitome of financial advancement, but people have moved past the hype. Technology has taken over the world and conventions are quickly becoming obsolete in today's time. Further advancement in technology is only improving the user experience that the digital banks provide, therefore giving the customers that one motivator that seems to be working the most right now - convenience.
UX or User Experience is heightened in digital banking with the help of AI and Machine Language. It helps in providing customized, tailor-made services for each consumer, which is the essence of digital banking. The software monitors patterns in tastes and likes of the account holder and how he or she chooses to deal with their funds, thereby conducting a meaningful communication with the user based on the insights.
This is a great improvement to experience on behalf of the users on the traditional methods, where flexibility was never quite the option. Since much of the modern digital banking is based on AI and Machine Learning, customers get to enjoy a service that is suitable for their own banking activities and does not have to fit their requirements as per the bank's regulated services.
Security is one of the most important aspects of banking. Dealing with other people's funds is not something to be taken lightly. That is why the banking, finance, and insurance sectors are so heavily regulated. There are many ways how digital banks set up the safeguarding of personal accounts. The oldest and most popular one is, of course, password protection. But with passwords, consumers had to remember them and also keep in mind which one was for which platform. But it has been more refined with much safer and easier methods too, such as 2-step authentication and biometrics. The former successfully adds a layer of security, but it is also a tedious process to repeat every time the consumer logs into their account.
That is where technology takes over to create something with the effectiveness of passwords and verifications, but with none of the headache that comes along them. Fingerprint match authentication was initially the only user-friendly security option that there was. Now the list has been joined by facial and iris recognition as well. Biometrics is perhaps the most convenient option at present that chooses a middle ground between providing iron-clad security but also user convenience.
The whole point of digital banking is to optimize customer convenience. Other than the obvious benefits of avoiding long queues, doing away with a host of paperwork and being physically present at bank branches for several services, there are many other aspects of digital banking facilitated by technology that results in better customer experience. Moreover, it has largely helped with e-commerce and fund transfers from anywhere and at any time. Digital banking has done away completely with the concepts of working day and hours for banks.
Dependence on machines do away with the possibility of errors and mistakes in the mechanical calculations of banking. With the human factor constantly replaced with digitalization, the chances of errors become considerably less, therefore increasing the levels of productivity. Doing away with redundancy is also a very important by-product of digital advancement in this domain.
The integration of Business Intelligence in digital banking is inevitable, and the number of benefits it brings to the bank is endless. It provides accurate, unbiased and function-specific insights based on historical, current and future banking trends, which helps the bank in increasing efficiency, takes their services a few notches higher and generates more revenue.