Xsosys develops and implements a total quality control system for a leading mega store-COURTS MEGA STORE, in Singapore.30 September, 2016
Listed in the Singapore Exchange, Courts Asia Limited is a leading electrical, IT and furniture retailer in Southeast Asia that offers superior value and experience to its customers. As a furniture retailer from the United Kingdom, Courts was established in Singapore in 1974. Courts operate more than 80 stores in multiple store formats spanning over 1.6 million sq. ft. of retail space. Courts Singapore launched its online store in 2012 with 7,000 product offerings, which has grown to more than 14,000 today. Both the online and physical stores are at the centre of Courts’ Omni-channel retail offerings, which also include the deployment Digital Kiosks counters in-store. Over the years, Courts has been able to establish a large and loyal customer base with more than 1.4 million members in the 'Home Club' loyalty programme. Known for being an active corporate citizen, Courts initiates meaningful and impactful ways to give back to the community, which include helping children, youth and families in need. A store of such a vast business activity needed a customised quality control system to be integrated along with the then existing Microsoft Dynamics NAV (ERP) solution that just provided control over the financial, supply chain, and a few other basic operations. Xsosys was assigned the developing and delivering of the quality control system which had to be done from the scratch comprising mainly of the quality management system encompassing other relevant sub systems like product management, product compliances, warranty, customer service, customer support and other sections that involved the entire after sales and the total quality control and management. The project was taken up initially as phase1 and phase2 project, in two parts which would ensure the precise implementation of the system so that it could be seamlessly incorporated into the existing system without exertion. Xsosys successfully delivered and implemented the phase 1 of the project and is currently all set to work on the 2 phase of the project. Working for a mega store of such high repute and magnitude, Xsosys has definitely considered this as yet another mile stone in its journey towards progress.